French Symantec Sales Executive

Concentrix is a leader in global business services with over 45,000 staff members worldwide. We have a presence in 25 countries. Built upon our experience spanning more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. Our ultimate goal is to differentiate our clients in their marketplace and make them more competitive. With our holistic approach we bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation. The clients that we serve are in the areas of Banking, Healthcare, Insurance, Technology, Consumer Electronics, Retail and E-Commerce, Government, Media and Communications, Travel, Transportation, Tourism, and Automotive. We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do. Visibility Transparency is at the core of everything that we do.  Throughout our organization, visibility is a critical ingredient to quickly address problems and capitalize on opportunities. Velocity We remain nimble while capitalizing on the strength of a large global footprint and robust service capabilities. Value We continuously strive to find new ways of bringing value to our staff, clients, and shareholders. Why work for Concentrix? We provide a clear path to career development at Concentrix and offer support, advice and coaching every step of the way. Some of our other benefits include:

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Annual reward and recognition events
• Holiday pay
• Stakeholder pension plan
• Team and Concentrix events

The Person: The Sales Executive will be an energetic team player who is goal driven and enjoys a challenge.  They will be working in a fast paced environment to ensure that all customers are contacted 60 days prior to expiration dates and all interactions are logged, along with ensuring that all contact data is correct and up to date.  The Sales Executive will be experienced in high volume outbound dialling and will strive to exceed call targets.  The SE will be expected to achieve KPIs including renewal rates, adherence, quality and any other deemed necessary. They will be ambitious and keen to develop within their role.

Responsibilities:

• Pipeline Management
  • The Sales Executive should be the master of their pipeline. They need to understand where they stand with each customer and what the inhibitors are for each customer.
• Forecasting
  • The Sales Executive should be able to accurately forecast what they expect to bring in each month. The Sales Executive may be asked to provide numbers on a weekly basis to track performance against the team objective.
• Peer Coaching
  • The Sales Executive may be asked to assist teammates or share a best practice that has helped them to be successful. Sales Executives should be ready to assist new employees and be willing to do side by side training.
• Phone Statistics
  • Each Sales Executive will be required to comply with and attain the account minimum phone statistic requirements. The requirements are based on the client needs and are subject to change as business needs change.
• Product Knowledge
  • Each Sales Executive should be an expert on their individual account in understanding the needs of the client and being able to sell their products or service offerings. The SE should request additional training from his/her Sales Manager for any product or service offering that they feel uncomfortable with or that they require additional training on.
• Email Communication
  • It is up to each Sales Executive to manage all incoming emails into their email inbox, and to ensure that they are responding in an appropriate timeframe while using superior email etiquette.
• Market Intelligence
  • The Sales Executive is required to log interactions for each communication with the end customer. It is also important that the SE escalate any customer concerns that could affect the overall business of our client to their manager, who will in turn communicate the concern back to the client.
• Daily Planning
  • Each Sales Executive should take 10-15 minutes at the end of their shift to properly plan for the next day and to map out a game plan for who they will call and what their best opportunities are.

Essential Criteria

• Fluency in written and spoken English & French/Arabic/Italian/Swedish/German/Dutch
• Minimum of 1 years telephone B2C or B2B sales experience, demand generation/lead generation with proven ability to deliver consistently strong measurable results.
• Experience in achieving and exceeding targets in a highly target driven environment.
• Ability to self motivate
• Team player
• Strong selling skills
• Excellent written and verbal communication skills, including emails
• Exceptional time management skills with the ability to multi task
• Creative, high energy, resourceful and proactive
• Attention to detail and quality output
• Ability to develop and maintain strong base relationships
• Must have passed probation in current role (internal)

Desired Criteria

• Strong knowledge of Microsoft Office applications (essential)
• Knowledge of Salesforce.com/ACT and RM (desirable)
• Previous B2B experience

Additional info on the role:

The Sales Executive is responsible for developing and maintaining a good working relationship with their end customers, resellers, client account managers, distributors, and others who may be involved in the renewal across EMEA.  The SE is responsible for managing and maintaining their assigned territory by proactively instructing all end users who have previously purchased contracts to submit a purchase order to their related Reseller for the renewal. On receipt of the renewals data the SE will be expected to produce quotes to the reseller from Oracle, based on the pricing structure provided by Symantec. This role is heavily channel based and the SE will have to build a great working relationship with their resellers ensuring that they perform to the Symantec channel principles and deliver value to Symantec and the end users.  The SE will share reports and insight to the resellers so that they can monitor their progress. The SE will interact with Symantec’s in country teams in order to ensure the resellers and Distributors perform to their potential and there is consistent understanding across the organisation of where our focus should be. The SE will also be responsible for increasing Symantec’s service share by up selling promotions, product updates and cross upgrades.

HOURS OF WORK            

40 hours per week on a rotational shift pattern from Monday to Friday rotational shifts from 7am–7pm. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. Candidates will be required to complete a Personality Index evaluation and background check.  References required.

SALARY:

£16,500 + bonus (OTE £22,000)

TRAINING:

All new hires will receive in-depth training on products and sales processes prior to assuming sales responsibilities and must pass a final certification exam that includes a written test as well as a “live” role-playing test.

PROBATION PERIOD

There is a 6 month probationary period before confirmation of your contract status. If absence and lateness occur during probation (includes training/nesting and first 2 months on the floor) this could impact the decision on whether you pass your probation period.

RELOCATION PACKAGE (if applicable):

• Reimbursement of travel costs (up to £250)
• Accommodation provided on arrival in Belfast in city centre hotel
• Relocation class on first day at Concentrix
• Ongoing relocation support
• Advance of salary (if needed)