job
Pays-Bas, HoofddorpPays-Bas, Hoofddorp

Crocs, Inc. Global Jobs

Date de publication 04.05.2024

Account Coordinator (French)

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans "Get Crocs Inside" every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.

Introduction on the role:

The responsibility of Account Coordinator is to ensure that Wholesale receive a high-quality level of service. The Account Coordinator manages order books, provides customers with product and service information, and resolves customer problems/claims.

What will you do?
  • Track and Tracing of orders.
  • Investigating irregularities of orders and informing customers as required.
  • Actively ensuring that orders flow through the system flawlessly by managing exceptions.
  • Monitor order placement and handover to Planning, EDI orders.
  • Handling of return requests.
  • Handling of non-inventory credit or invoice requests.
  • Provide product and service information to customers.
  • Provide information on status of orders to Sales as well as customers.
  • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
  • Log in and update customer information in CRM systems.
  • Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
  • Recommend potential services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Escalate issues in a structured way to CS Management or contact departments.
  • Participate in process improvements.
  • Support Sales with any information required from the head office.

Who are you?
  • 2+ years of international B2B Customer Services/support
  • Excellent customer handling skills (operations, fulfillment)
  • Excellent communication skills written and verbal in French and English
  • Solid problem-solving skills with Quality focus
  • Experience with SAP is highly desirable.
  • Experience with Salesforce is highly desirable.
  • Advanced experience with Excel (V-look up/ pivot/ etc.)
  • Good interpersonal skills
  • Flexibility to take on additional responsibilities and tasks when required.
  • Ability to work under pressure and meet deadlines.
  • Possess natural curiosity to understand processes, departments & clients.
  • Have a proactive approach in tackling new challenges

What do we offer?
  • A job within a unique environment with a 'startup dynamic' under the umbrella of a fast growing and solid global brand;
  • 40 hours per week, in-office and remote combined, a fair salary, good pension arrangement and a bonus opportunity;
  • Fun workplace, innovating working environment;
  • 25 paid holidays;
  • 50% discount on the most comfortable shoes in the world;
  • A healthy work environment with discount on your gym membership;
  • Our great training curriculum with in-person sessions and a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day;
  • And so much more!

Sounds pretty amazing right? Well, what are you waiting for?!

We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Plus d'emplois en Pays-Bas

Trouvez votre appartement en Pays-Bas