Roumanie, Cluj-NapocaRoumanie, Cluj-Napoca


Date de publication 08.04.2024

Accounts Payable Helpdesk - Senior Process Associate - French - Remote EMEA

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Accounts Payable Helpdesk - Senior Process Associate - French - Remote EMEA
• Manage and resolve vendor queries in an accurate and timely manner (using E-mail and any other available tools)
• Performing online checks on daily basis and documents re-routing , if needed
• Updating manual activity trackers
• Reviewing the requests from vendor setup/changes and act as per the procedures
• Root cause analysis of queries
• Proactive controls for avoidance of future errors
• Vendor statement reconciliations
• Sending reminders, payment advises to suppliers
• Resolution of suppliers queries, discrepancies
• Provide support to the Processing team
• Act as a supervisor for the main activities that have to be covered from a Processing point of view
• Resolution of queries received from retained business in Helpdesk tool;
• Phone interactions with suppliers and internal teams on different queries;

Minimum qualifications
• Experience in Accounts Payable/Accounting/Finance - desired
• Language French knowledge, minimum level C1 is required; English C1 knowledge
• Proficient in Microsoft Office programs; intermediate to advanced skills - required
• Organized personality with attention to details and customer orientation;
• Accurate, logical problem solver;
• Ability to handle client on one-on-one basis, via e-mails and calls;

Preferred qualifications
• University graduate (Economic studies are an advantage);

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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