- Analyze and implement contracts and endorsements of national and international cash management products for customers Corporates and Banks, in dedicated IT tools.
- Record all process steps in dedicated tool until complete validation for each contract or amendments
- Follow up on contracts and amendments implemented in relation to SG, Implementation and Commercial agencies.
- Participate in the drafting and/or updating of the operating procedures as well as the knowledge base and FAQs.
- Track and support shared messaging and the team's phone line.
- Keep your knowledge up to date
- Provide quality service (SLA) to avoid customer complaints and operational risk.
- In the event of a problem, notify the French teams without delay in order to respect commitments
- Be the Single Point of Contact for all application related deliverables
- Responsible for Definition and Creation of application related procedures
- Carry out requirements gathering and Impact analysis
- Engage in People Development
- Perform status Reporting on deliverables of the team to higher management and all stake holders
- Lead, Monitor and review of all MIRIS deliverables
- Provide L3 administrative functional support to application end usersFunctional Requirements
- You ideally have a previous experience in the banking or finance industry.
- Fluent in French and English; Cash management knowledge would be highly appreciated.
- Proficient in Microsoft Outlook, Excel and Word.
- Minimum of 2 to 3 years of experience into Investigation of Payments Processing in Retail Banking
- Flexible to work in shiftsQualifications:
- Graduate from a Business School with a Bachelor's degree in Economics or Business Administration. Why join us
"We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status". Business insight
At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Entity: SG Global Solution Centre
Starting date: 2023/09/19
Publication date: 2023/08/28