job
Lituanie, VilniusLituanie, Vilnius

Intrado

Date de publication 14.01.2024

Associate Lead to Cash Representative (advantage - fluency in French!)

Job Description

LOCATION: Vilnius, Lithuania

SALARY: up to 2250 EUR gross (depending on experience and qualifications, for example: additional language skills)

HYBRID MODEL: 3 days in the office

As an Associate Lead to Cash Representative, you will be serving both internal and external customers across the world. As a key member of our team, you will play a crucial role in assisting Sales/Account Management Team with pre-contract tasks, such as creating accounts, adding contacts. Additionally, you will be responsible for managing client orders ensuring accuracy, timely communication, and exceptional customer satisfaction. Team acts as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams.

Tasks will include:

• Owning the creation and approval of accounts.

• Support the order-to-bill process.

• Enhances the customer experience of billing issues, through owning billing query resolution.

• Work within agreed processes to ensure issues are resolved promptly and to the satisfaction of clients.

• Research and obtain information required to process orders and resolve billing issues.

• Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

• Partner with Account Management Team on specific client cases to understand client asset portfolio and billing.

• Processing clients cancel requests and credits.

What you'll bring:

• Bachelor's degree in Finance, Accounting, or a related field.

• Fluency in English.

• Advantage - fluency in French.

• Proven experience in order processing, customer service, or related roles.

• Strong attention to detail and accuracy in data entry and order verification.

• Excellent communication skills, both written and verbal.

• Proficiency in using order management software and Microsoft Office Suite.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Problem-solving skills and ability to address issues proactively.

• Customer-focused mindset with a commitment to delivering exceptional service.

• Team player with the ability to collaborate and build positive relationships across departments.

What you'll receive:
  • Modern office located in the Business Stadium Complex - 15 min walk from the Old Town!
  • Easy commuting via public transport
  • Free underground parking for employees
  • Coffee, tea, fruits, and other snacks
  • Learning sessions, team building events and other activities
  • Yearly social events - Summer and Christmas Parties
  • International work environment
  • Innovative culture that rewards creative thinkers
  • Hybrid work (office/home)
  • Private medical and health insurance
  • Fitness activity sponsorship
  • Holiday entitlement - 24 days per year
  • Extensive learning opportunities via our in-house virtual university with >8,000 online courses
  • Quarterly Recognition Awards
  • Referral Bonus Scheme


ABOUT NOTIFIED

Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers.

We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events!

Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Our recent awards:
  • "Best Press Release Distribution Company," MarTech Breakthrough Awards
  • "PR Innovation of the Year," Gold Stevie® Winner, 2023 American Business Awards
  • "Marketing/Public Relations Solution," Gold Stevie® Winner, 2023 American Business Awards


What's next...

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).

Apply now to join our successful team!

Please note:
Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

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