job
PhilippinesPhilippines

Infinit-O Manila, Inc.

Date de publication 23.01.2024

1 a postulé

Bilingual Customer Care (French)

Job Description
• Perform customer support via phone, chat and email both in English and

French language
• Engage with and resolve customer issues, requests and benefits claims
• Address and resolve client's application issues
• Take initiative to recommend and implement quality process improvements

based on identified trends or others gaps in knowledge
• Record and report on issues that customer encounter
• Carry out issue root cause analysis and resolution in a timely and effective

manner
• Support customers during our hours of operation

Requirements
• 3+ years of customer support experience in chat and phone support
• 3+ years of experience in Healthcare claims is preferred
• Familiarity in CSAT
• Experience working with email, chat & voice support
• Excellent English and French oral and written comprehension skills
• Experience working with Salesforce or similar CRM

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