Pologne, WarsawPologne, Warsaw


Date de publication 03.08.2023

Chargeback (Dispute Management) Specialist with French or Italian

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-to-Day Responsibilities

  • Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
  • Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
  • Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
  • Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Good (B2+) written and verbal business communication skills in English as well as Italian and/or French
  • A technical approach with excellent attention to detail
  • Strong customer focus
  • Great interpersonal and communication skills
  • Problem-solving mindset, analytical and troubleshooting skills
  • Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
  • Experience in the Chargeback/credit card dispute area or customer service and/or handling financial complaints will be a strong asset

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
  • Competitive salary and a range of benefits for employees
  • Best location in Warsaw - only 20 meters away from "Rondo Daszyńskiego" underground station

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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