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Henkel

Date de publication 05.09.2023

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Claim analyst penalties (French and English, French B1 sufficient)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE
Satisfied customers are the key to our business. Within our OTC department we have direct impact to their satisfaction level. At Henkel, we are processing huge number of orders daily, and as you know, sometimes it can happen there is a small problem here and there - wrong price, damaged goods, late delivery.
Are you the one, who prefers to find a solution for every problem rather than finding a problem for every solution? You might be the one we are now seeking for.
Join our team and beresponsible for:

  • Analyzing of claims from Henkel customers (damaged or wrong and missing goods, late deliveries etc.)
  • Investigation of financial or logistics discrepancies in cooperation with other colleagues from Bratislava or France
  • Finding a solution for a customers and communication with them on daily basis
  • Financial accounting related to customer claims and keeping customer accounts in order (SAP database)
  • Analyses of most frequent discrepancies to prevent their appearance in the future


YOUR SKILLS
  • Analytical approach would help you with claims investigation process
  • Active knowledge of English is necessary as you will be in direct communication with customers and colleagues from other countries (Front-office, external transporters)
  • Strong customer orientation is a key - you will be handling several projects at once, but in every one of them customer is the center of our interest
  • Willingness to work as a part of a group and to support other colleagues while finding best solutions for open claims
  • Interest in Financial field and work in SAP, previous experience is welcome (but not mandatory) so would have deeper understanding of further financial processes

BENEFITS WE OFFER
  • 13th salary
  • Performance-based bonus up to 110%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Meal contribution also during days off
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life Insurance
  • Health care package
  • Relocation bonus
  • 5 Sick days per year
  • Home Office possibility
  • Extra paid days off for special life events

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

Minimum salary: 1300EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)
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