Espagne, BarcelonaEspagne, Barcelona

AXA Group

Date de publication 22.02.2024

Claims Agent - French Market

AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world's largest assistance providers.

We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona. We are offering a temporary contract.

¿What is the purpose of the role?:

To assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost,

curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.

Main responsibilities:

• To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.

• To advise and orient customers towards an appropriate solution.

• To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.

• Offer a rapid and tailored customer care response to their problems in line with the

coverage guaranteed under the customers' insurance policy.

• To work in a team environment to ensure proper case handling.

Proven experience in telephone customer care or in customer facing roles. Beside this, you must have:

• Strong written and spoken communication skill

• Excellent telephone customer care skills.

• Excellent command of Spanish and English (oral and written).

• Strong skills in logistics, administration and interpersonal relations.

• High appreciation of teamwork.

• True interest and commitment for the corresponding shift.

• Excellent office skills (Word, Excel, Internet), including strong typing ability

• Assistance, travel or tourism industry background is highly valued.

AXA Partners is committed to diversity and inclusion, on an equal basis. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here here.

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

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