Portugal, LisbonPortugal, Lisbon

Willis Towers Watson

Date de publication 07.05.2024

Claims Lead -French Speaker *

Job Description

The Role

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Claims administrator and team leader your key responsibility will be to carry out claims management operations and team management, within the framework of a standardized and normalized procedure.

You'll be working on real client projects performing the following tasks:
  • Registration of the FNOL (First notification of Loss)
  • Instruction of the file on receipt of the documents required to process the claim
  • Potential appointment of a loss adjuster
  • Compensation of the claim (settlement while respecting the client's commitments: deadline and quality)
  • Ensuring the day-to-day relationship with (internal) clients (telephone and written) relating to the contracts for which he/she is responsible.
  • Depending on the amount, taking decisions, or referring the case to his/her team leader
  • Informing the client of ongoing actions
  • Updating statistical reports

As a team leader, you will be responsible for:
  • Setting Objectives
  • Providing Guidance
  • Motivating the Team
  • Facilitating Communication
  • Making Decisions
  • Managing Resources
  • Providing Feedback
  • Resolving Conflict


What are we looking for?

We are looking for a highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.
  • Advanced Microsoft Office 365 (Excel, Word, PowerPoint) skills
  • Knowledge of the basics of insurance contracts is an advantage
  • Knowledge of motor insurance line of business
  • Relational and writing skills
  • Priority management
  • Rigor and respect for rules, procedures and deadlines
  • Teamwork
  • Organization
  • Analytical skills and ability to synthesize
  • Autonomy
  • French proficiency minimum expected C1

What's in it for you?

In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!

In addition to our attractive remuneration package, we offer:
  • Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
  • Monetary benefit. An attractive, performance-related remuneration system.
  • Internationality. An international management consultancy and the security of a global corporation with renowned customers.
  • Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
  • Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
  • Customer contact. Quickly take responsibility.
  • Corporate events. Together we celebrate our successes and our community

WTW is an equal opportunity employer

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