job
Allemagne, BerlinAllemagne, Berlin

CoachHub

Date de publication 07.05.2024

Client experience (CX) - Working student French-speaking (m/f/d)

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we're bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

Do you have an affinity for the newest technology and enjoy helping others? Learning new systems means FUN for you ? Are you curious about how a successful start up operates behind the scenes? And, you speak both French and English? Splendid !!!

In the Client experience Team, you will have the opportunity to experience all this. We are looking for highly talented work students like you to contribute to support our coaches and coachees along their coaching journey.

As a working student, you will join our international CX team and work cross functional in providing first level of technical guidance for global clients.

You will be actively involved in:
  • Being the first point of contact for urgent program delivery related questions specially for our French-speaking Coachees and Coaches and also for the English-speaking ones.
  • Taking first troubleshooting steps
  • Guiding the Coachees from the beginning of their coaching program until the end
  • Building close relationships with our platform users via email
  • Follow up on every request along the full case for resolution
  • Working with digital tools like Zendesk, Confluence and Jira


You will contribute to create the future of digital coaching with us - your name will be part of this story!

About the team

We have brought together kind, smart and highly-skilled people from all corners of the globe: our 400+ 'CoachHubbers' come from over 63 countries worldwide. You will be a member of our global CX team and have a direct impact on the quality of the Coachee journey.

Let's jointly democratize coaching for all career levels.

Your profile
  • You bring at least one past experience about having direct contact with clients
  • Studies in Communication, Digital Business, Business Analytics, Web Development, Programming or any technical related studies are welcome..
  • You can communicate in business fluent English and French
  • Very good organizational skills and high sense of responsibility
  • Fast thinker and proactive
  • Analytical mindset
  • You find high value in soft skills
  • You are based in Berlin and hold a valid German student visa or have an EU passport


What's in it for you?
  • The opportunity to network, collaborate and enjoy the company and talents of a global workforce from over 45 countries.
  • Coaching entitlement, same product as our clients receive
  • Be part of History by helping to democratize coaching worldwide!
  • A world class, collaborative, work space designed exclusively by CoachHub, a few meters from the heart of Berlin, Alexanderplatz..
  • An onboarding experience with strong attention to detail and an high portion of extra care to start you off on your adventure with us
  • Professional kudos forums and social events to celebrate your success and keep you connected with your team.


If we sparked your interest, please submit your CV in pdf format in English to help make the process easier. We are looking forward to your application.

Privacy Policy: By submitting your application, you agree that we process your information as part of the selection process. Your data will not be shared with third parties and you can request the deletion of your data at any time.

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About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub's global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.

Our programs are based on advanced R&D from our Coaching Lab. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.

As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub's dedication to positive impact at www.coachhub.com/esg.

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