job
Espagne, MadridEspagne, Madrid

Morningstar, Inc.

Date de publication 10.01.2024

Client Support Representative - French Speaker

About the role:

The Role
We are looking for French speaker to join our EMEA Client Support Team. This will be a key role in our mission to provide exceptional client experience by helping french advisors and institutional clients use our products to meet their goals. This position is based in our Madrid office.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

Job responsibilities:

Responsibilities
• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Understand and advocate for the customers' needs in order to deliver the right solution every time
• Become a product specialist and provide expertise on our methodologies, functionalities and product features
• Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
• Create an environment built around trust, open communication, creativity and collaboration

Qualifications:

• Excellent client-oriented approach
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
• Understanding of networking, internet, communication concepts and complex software systems
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in French, ideally native speaker (another European Language is a plus)

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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