Date de publication 19.08.2023

Contract & pricing specialist - French speaker, 6 months fixed term contractor

At Veolia we, EMEA Customer Care Team - as part of Global Supply Chain Operations - manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

As a contracts and pricing specialist your responsibilities will be to enter and manage customer contracts through its lifecycle. This means entering, renewing, modifying, terminating and invoicing customer contracts, supporting dispute resolution for contract invoices. All price discrepancies during order management process will be reviewed and eliminated by this role.

Required education and experience:
  • Advanced level of the language of English and French skills
  • 2-3 years relevant professional experience
  • Solid SAP knowledge and experience as a user
  • Experience in customer service / order management
  • Accuracy and attention to details
  • Time management and allocation of priorities
  • Effective and professional verbal and written communication - both with internal and external customers
  • Good problem-solving capability
  • Customer service attitude with ownership of any kind of queries
  • Logical thinking, analytical mindset and reporting skills
  • Proficient IT skills including Excel, Google workspace experience is advantage
  • Team player

Desired Characteristics:
  • University or college degree
  • Salesforce.com experience
  • Mentor/Coaching attitude
  • Additional relevant foreign language knowledge
  • Lean/Six Sigma or process improvement and project management mindset

Main tasks:

Contract Management/Pricing
  • Creation, renewal and termination of frame contracts
  • Driving the achievement of our revenue target through linear contract billing
  • Pricing management

Account Management
  • Handling queries to meet customer expectations
  • Root cause analysis to identify process gaps in order to improve customer experience
  • Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management
  • Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
  • Perform root cause analysis to improve billing quality

Knowledge sharing
  • Provide expertise to colleagues
  • Share knowledge within Customer Care and be a point of contact for operational questions
  • Acting as a buddy during newcomer onboarding

Contribute to process improvement
  • Collect painpoints on Customer Care activities and facilitate process improvement initiatives within the organization to improve efficiency
  • Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas, improvements
  • Be a pioneer for Customer care job enrichment

Please enable JavaScript

Screen readers cannot read the following searchable map.
Follow this link to reach our Job Search page to search for available jobs in a more accessible format.

Plus d'emplois en Hongrie

Trouvez votre appartement en Hongrie


Le site Workwide.fr utilise des cookies pour fonctionner de façon efficace. En poursuivant votre navigation sur ce site, vous acceptez leur utilisation.