Customer Advisor - French speaker

Job Description

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

We are looking for a dedicated and service-oriented Customer Service Advisor to join our Health & Benefits team.

At WTW, our Health & Benefits business focuses on two interrelated areas critical to organizations and the people who fuel them. Together, they drive productivity and engagement, underpin culture, and enhance business performance. Managed effectively, they represent some of the most valuable investments an organization can make - helping to improve population health, build essential skills, and strengthen financial wellbeing.

As a Customer Service Advisor, you will play a key role in customer relationship management and the digital handling of multi-channel customer contacts related to health insurance flows. You will be the first point of contact for our clients, providing clear and accurate information, assisting with inquiries, and ensuring an outstanding service experience.

What will you do?

As a Customer Advisor, your primary responsibility will be to provide clear and accurate information to clients regarding:

• Contributions, reimbursements, and calculations of complementary reimbursements related to Social Security;
• Coverage adjustments, including upgrades and downgrades;
• The affiliation or removal of dependents;
• Rights and guarantees associated with their policies;
• Guidance and redirection to the appropriate case managers for matters concerning coverage or quotations related to optical, dental, hearing, or hospital services.

Qualifications

What You'll Bring

We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

• knowledge of health insurance contracts
• French language proficiency: minimum B2 level, ideally C1
• Strong client orientation and customer relationship management skills
• Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint)
• Excellent interpersonal and written communication skills
• High level of rigor, with strong respect for rules, procedures, and deadlines
• Proven ability to work effectively both independently and as part of a team

Why WTW?

At WTW, we offer more than just a job-we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job-it's a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.