Roumanie, BucharestRoumanie, Bucharest


Date de publication 15.04.2024

Customer Care Representative with French

WIPRO, one of the biggest International Outsourcing Companies is looking for new talent to recruit! Our Customer Care with French role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

What should you expect?
• Acting as a first point of contact for customer service via email and phone;
• Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
• Answering technical questions related to medical equipment;
• Completing the requests regarding the products replacements as per the client's needs;
• Processing specific reports regarding the day-to-day activity;
• Actively participating in process improvement initiatives.

What makes you special?
• Fluency in French and English;
• Bachelor Degree;
• At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
• Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus.
• Good communication skills (both written and verbal);
• Computer literacy (MS Office, Internet, ticketing systems);
• Customer service oriented approach;
• Effective at problem solving (troubleshooting skills).

What's in it for me?
• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
• Great career opportunity with a leading international outsourcing company.
• Opportunity of personal development in a multinational working environment.
• Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees' needs.
• Relocation assistance to help you settle in.
• Bookster subscription.
• Additional vacation days with tenure in WIPRO.

Complain Transl.& Intake,Regulatory Ser

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