Avantor is looking for a dedicated Customer Facing Responsible to optimize our Customer Service team that takes care of any customer related matter including product shipments.You will have inbound and outbound call with your dedicated portfolio of customers.
This role will be a hybrid full-time position based out of our Bucharest, Romania office. You will have the opportunity to work within the supply chain of customers request and goods arrivals. If you have experience customer service and always passionate working for and with people- let's talk!The team
Avantor's Customer Facing Responsible is part of 17 amazing individuals that specialists in the outstanding customers service across Europe.What we're looking for
How you will thrive and create an impact
- Education: Bachelor's degree, with 2 -3 years of customer service is required, relevant experience will be desirable
- Experience: International trade / logistics major or related experiences will be desirable
- Good interpersonal and communication skills
- Ability to work successfully in a team environment
- Good customer service, analytical and problem-solving skills
- Knowledge of SAP and Microsoft Office applications
- Self-motivated and demonstrates initiative and result oriented
- Must be able to communicate in French C1 & English C1 (Verbal and Written)
You will monitor daily operations and incoming matters, managing inbound and outbound customer phone calls and checking material validity and price effectiveness in SAP. In your important position, you will also arranging valid orders to initiate the product shipment. Furthermore, you will be involved in the supply chain to ensure the process and customers requirements. You will also create on time invoices to complete the operations and ensure the profit of the business. You will make the difference in contributing to continuous quality improvements to ensure business compliance. You will be the key factor in taking ownership of customers requirements (internal and external).Benefits:
- Meal Tickets.
- 24+ days of Holiday (based on length of service).
- Celebrate you Birthday with a day off - in your month birthdate
- Flexible Benefit platform.
- Private Medical Subscription.
- Employee Assistance Program
- Flexible working schedule and hybrid working option.
- Fully committed management in solving situations
- Opportunity to work in a dynamic environment
- Career opportunities based on performance and potential.
- International environment where you can learn from multiple cultures working in the same office.
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation