Freudenberg Group

Date de publication 28.08.2023

Customer Service Professional with English and French

Empowering people, creating technology.


  • Order acceptance and processing in the ERP system
  • Review of product, price and other sales conditions
  • Order tracking until delivery
  • Quotation process and follow-up
  • Active management of customer queries
  • Managing customer claims related to products or processes
  • Preparation of order documents and handling of triangular shipments
  • Transport ordering and calculation of loading capacities
  • Other sales supporting activities


  • Bachelor in economics or similar
  • Experience in similar position / BPO industry
  • Excellent English and French language skills
  • Advanced knowledge of MS Office programs (Outlook, Word, Excel, Teams etc.)
  • Experience in working with CRM tools represents an advantage
  • Independent and responsible way of working
  • Good communication skills and team spirit
  • Fact-driven and strong analytical skills
  • High ambition and customer orientation in the B2B area

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials SRL

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