Job Description
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism Creates and administers quotes based on the instruction of the Sales RepresentativesOpens customer accounts by recording account information.Maintains customer records by updating account information.Provides accurate, valid, and complete information by using the right methods/toolsBe able to manage large amounts of chats, emails, and other communication channelPhone duty- answers telephone calls assuring the highest possible availability on the phoneHandles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollows communication procedures, guidelines and policiesPerforms other responsibilities/duties that may be assignedJob Requirements:
Most Important Qualifications and Competencies:
Experience in customer service job is preferredNative speaker FrenchBusiness level of English is required as well, due to internal communicationExcellent communication skills (friendly, positive, and efficient)Always maintain a positive and friendly tone with customersIntelligent and pro-active in finding solutionsIndependent, self-motivated, and goal-oriented working styleExcellent phone voice and skillsGood organizational and administrative skills, able to multi-task, prioritize and manage workloadsOutstanding commitment, reliable, flexible, and able to work in a teamAbility to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)Ability to adapt and implement new procedures as required to provide excellent customer service#IND456
#LI-PG1
Operating Company:
Ormco
République Tchèque, Prague