Pologne, KlodzkoPologne, Klodzko


Date de publication 15.08.2023

Customer Service Support with French

Job Description

  • Tier 1 Support
  • Omni-channel agent - must be able to support Voice, Chat and email about order issues, product questions, special offers, eligibility, or other information
  • Provide customers with complete and accurate resolutions to problems
  • Make recommendations and sell products based on the customer needs
  • Disposition in GENESYS 100% of contacts before proceeding onto next contact, documenting the reason for the contact

  • Tier 1 support with CS, sales and or previous service experience
  • A strong command of spoken, written and listening American English (at least B2)
  • A strong command of spoken, written and listening French (at least B2)
  • Ability to prioritize and organize work in a multitasked environment.
  • Proficient personal computer skills including Microsoft Office
  • Excellent interpersonal, written, and oral communication skills
  • Excellent judgment, reasoning, and problem-solving skills

About Us

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.

About the Team

At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.

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