Belgique, BrusselsOptimy
Date de publication 25.06.2023
4 a postulé
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Customer Success Executive (French/English)
We help more than 300 clients in over 30 countries and support them in their willingness to do good to society. Our client portfolio includes Audi, L'Oréal, Michelin France, TUI, Petrobras and many others.
Our main goal? Making sure that our customers' social impact projects are successful by making their processes more efficient and easy to set up in our intuitive flexible tool.
With a scale-up mindset and a drive for results, we all work towards one common objective: Making an impact on the world of philanthropy and CSR through Tech!
Our dynamic and international team is the keystone of our success. Optimy headcount grew by 33% in 2021, and despite the context we all know, revenue has grown by 22%!
Do you also wish to contribute to society, empower your social impact and make a difference? Then apply to one of our openings ! We would be very happy to hear from you.
Your Mission
Dive into the world of sponsorship and grants management and enable organizations to amplify their positive impact on society.
- Serve as the Optimy SPOC for the accounts you own
- Manage the renewal negotiation process
- Achieve monthly, quarterly and annual upsell quota
- Increase the adoption of Optimy's solution portfolio in our installed based by identifying new customer needs & challenges
- Generate cross-sell opportunities for the sales team
- Achieve annual gross- and net-revenue retention rate objectives
- Manage the onboarding & implementation process for the account you own
- Be a friendly professional advisor and know when to suggest best practices, how to defuse problems and always address our customers' issues in a timely manner
Optimy's presentation: https://www.youtube.com/watch?v=lVrKdKYBqpE&t=4s
Your Profile
- You already have a minimum of 4 years of experience in a similar position (Account management, Customer support, Business development)
- Ability to articulate a strong value proposition
- Excellent time management, organizational and multitasking skills
- Excellent written and verbal communication skills
- Skilled and active listening to assess customer needs and opportunities
- Commercial mindset
- You are a native French speaker and you are fluent in English
- You are able to work independently and have the drive to cultivate business relationships over the phone and by email
- You have a natural inclination to resolve customer problems and help them be highly successful
- A successful track record of consistently meeting and exceeding revenue goals in previous roles
- Ability to handle high-pressure situations and high-volume of work with a positive attitude
- Experience in SaaS environment is a plus
- You have an EU citizenship or a valid Belgian work permit
Our ideal future colleague will have an "Optimy's plus"
- You are a highly motivated candidate and a team player who wants to contribute to the success of Optimy
- You want to work in a fast paced environment where you can see a direct impact of your work!
- You are passionate and looking to work with equally driven people!
- You are independent, adventurous and a go-getter with a start-up mentality
- You are positive, enthusiastic, sociable and smiling
The Offer
The fundamentals
- A permanent contract with an evolutive fix wage and uncapped commission
- Monthly net fees
- Meal vouchers
- Annual eco-vouchers
- Transportation costs reimbursement
- Hospitalization insurance (DKV)
We focus on you
- A key function in a dynamic, young, Belgian scale up, active in the social impact industry
- Even after COVID will maintain a Hybrid working policy!
- Growth potential along with 38 training hours per year with full access to a leading learning platform
- 16 volunteering hours per year to focus on your social goals and values
- Fresh fruits in the office - we deliver a bucket of fresh fruits every week!
- Fresh quality coffee - we are proud of the quality of our coffee, you can smell the coffee beans straight from the entrance!
- Green plants - we take very good care of our diverse office flora and you can always join our team of office gardeners
An inspiring environment
- A flexible and international work environment spreads throughout our three offices based in Brussels, Toronto and Manila (cumulatively, we speak 17 languages !)
- A friendly atmosphere where transparency and inclusiveness is valued
- Friday Demos - once per month we all meet in an open space Google Meet environment to connect with our peers from both offices: Canada and Belgium. We get to know our newcomers, present our achievements, share updates and challenges, and get to know each other while having some fun
- Team-building events - twice per year we have our Team-Building events: one in summer (July) and one in winter (Christmas). It's always a surprise and it's always lots of fun and adventure!
- We organize regular meet-ups to share information amongst the team members (ie. demonstration of a new feature, presentation of a customer story, etc.)
To learn more about us, don't hesitate to check out our Culture Playbook on our website: https://www.canva.com/design/DAE9lEWOVXE/znjDzOZNd....
Equal Employer
Optimy provides equal opportunities to all qualified candidates regardless of race, color, religion, age, gender, gender expression, sexual orientation and marital status.
#Li-Hybrid
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