Bulgarie, SofiaBulgarie, Sofia


Date de publication 26.07.2023

5 a postulé

Customer Support Specialist (French & English)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria!We're currently looking for a Customer Support Specialist - French speaking to join our team and help spread our message.

Key responsibilities:
    • Support our clients at all levels
    • Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
    • Assist clients with the KYC procedure
    • Provide a tour around the trading platform
    • Build client trust and satisfaction through professional support and training
    • Be keenly aware of the competitive landscape and understand financial markets
    • Collect clients' feedback and analyze how clients' experience can be improved
    • Keep open communication between the departments to resolve any issues

    • English level Upper-Intermediate
    • Proficiency in French
    • Advanced interpersonal and communication skills
    • Ability to listen to clients' and your team's needs and find solutions
    • Ability to work a flexible shift schedule 8:00 to 20:00/20:00 to 8:00
    • Excellent communication skills, both verbal and written

What we offer:
    • Great friendly and professional working environment
    • Challenging assignments in a local and international environment
    • An opportunity to grow and learn
    • Attractive benefit package
    • Medical insurance & additional sick days and paid sick leave

What you get in return:

For starters, a competitive salary.

You get to work with a dynamic, fast-growing company that rewards talent, initiative, and creativity. Additional paid days off and the opportunity to work with one of the smartest teams on the market.

Be part of the leading digital assets movement and elevate your career with us!

We are looking for talent! Send us your resume and maybe there is a place for you in our team.

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