Roumanie, TimisoaraRoumanie, Timisoara

Wipro Technologies

Date de publication 28.08.2023

2 a postulé

Customer Support with French, Timisoara

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Customer Support Specialist with French will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Job requirements:
  • Processing user assistance requests (level 1);
  • Analyzing and solving defects reported by final users;
  • Creating tickets for technical support team (level 2), testing and approving corrections done by technical support team;
  • Preparing and sending communications to end-users on global incidents;
  • Organizing end-users training webinars;
  • Taking part in reporting and follow-up activities;
  • Making feedback on improvements of tools and processes.

Candidates profile:
  • Professional level of French and English languages is mandatory;
  • Experience in procurement processes, knowledge of SAP MM and UI5 is a plus;
  • High reactivity, autonomy, good communication and interpersonal skills;
  • Experience in user support and training.

Benefits for working with us:
  • The chance to work for Employer of the Year, 2023!
  • Competitive salary with attractive set of social benefits:
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Relocation package for candidates outside of Timis county;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Professional development through a variety of training programs (hard/soft skills);
  • Bookster opportunities;
  • Nice designed and central business office;
  • Coffee and tea on the house;
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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