Date de publication 19.12.2023

1 a postulé

Delivery Manager with native French

Who are we?

Inbenta is a global technology company headquartered in Texas, USA with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing - NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.

What are we looking for?

We are looking for an enthusiastic and talented French-speaking Delivery Manager based in Spain, interested in working in an Artificial Intelligence and Natural Language Processing environment.

As a Client Services Manager at Inbenta, you will lead the efforts to architect, integrate and use Inbenta products, so that our customers get the most out of our technology. The Delivery Manager role is for engineers who thrive on finding creative solutions to customer needs and enjoy the customer-facing aspects of the job.

You'll be part of a motivated self-driving team of engineers with a heavy influence on product roadmaps as the evolving market needs are filtered through the team.

Your main responsibilities will be:

  • For customer setups and integrations, lead the requirements analysis, high-level solution design and the transition to the appropriate implementation teams.
  • Provide technical expertise to identify and translate customer business requirements into product configuration.
  • Responsible for the creation and maintenance of the Professional Services Agreement documents.
  • Onboard new customers and re-train existing customers. Explain Inbenta technology and how the customer can use it for their business requirements.
  • Help customers create their initial knowledge base.
  • Successfully manage a variety of customers during the set-up stage of the process. Work with engineering to shape, design, and plan the implementation.
  • Monitor the Set-Up progress, taking care of the communication between the customer and the production teams.
  • Help the customer IT departments to publish the solution live.
  • Guarantee the SLA for the Delivery Date in their tasks.
  • Maintain a high level of satisfaction with the services implemented for the customer.

Experience required:

  • Bachelor's Degree. Computer science or related fields.
  • High level of English and native French.
  • Demonstrable knowledge in Internet technologies, standards and protocols, including HTTP(s), Web application architecture and design, HTML, CSS, JavaScript, RestFul APIs.
  • Advanced project management skills, ability to maintain a backlog across projects, teams, multiple stakeholders, clients and technical priorities.
  • Proven experience/skills writing .
  • Technical Specs, Requirements Documentation and Technicals Offers [PSAs].
  • Excellent communication and public speaking skills.

What do we offer?

  • A hybrid position based in Barcelona (work in the office two days a week and three days a week from home).
  • Full training and continuous learning.
  • A paced, multilingual, and multicultural environment, due to Inbenta's worldwide clients.
  • A chance to work and add value to a multi-skilled team of software engineers, product managers, and computational linguists.
  • Good work-life balance and a flexible schedule.
  • Ticket Restaurant, and Ticket Transportation.
  • Team-building activities and parties.

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