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Pays-BasPays-Bas

Envista

Date de publication 12.07.2023

Postuler

Digital Technical Specialist Field - French - Based in Belgium

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products that has helped orthodontists worldwide create more than 20 million smiles. Ormco has 60 years of orthodontics expertise, R&D, and high manufacturing standards. Spark aligners offer the latest advancements in clear aligners and a better patient experience. Our technology and advanced materials are designed to meet the needs of orthodontists, providing more efficient and productive teeth movement to more easily achieve healthy, beautiful smiles. For more information about Spark, visit www.sparkaligners.com

Job Description:

This role within our Dental Digital department will be a remote position from Belgium. The role focuses on providing operational and customer support to Dental professionals within Belgium and the Netherlands. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support, as well as providing onsite demo, installation, and training of our Dexis-branded intra-oral scanner (IOS).

Primary duties:
  • Provide in depth training, education, onboarding and technical support to customers and local teams for SPARK, Dexis IOS, Insignia, Memotain and new products.
  • Provide quick response and resolution to customers' requests.
  • Scheduling technical follow up with doctors and willing to travel to doctors when necessary.
  • Support customers by phone, email, remote support and/or onsite.
  • Provide Dexis IOS demonstration and/or installation and training virtually or at the Doctor's practice.
  • Collect and report effectively and efficiently any issues or calls outbound/inbound related into our CRM system.
  • Perform remotely Onboarding for new/current doctors.
  • Assisting the field teams in case of peaks/necessity.
  • Providing technical support (software & web) for products in our digital portfolio.
  • Collects/reports product improvements or ideas to the Product team.
  • Maintain internal knowledge through articles, SOPs, and templates.
  • Understands and support the company's policies and procedures to provide proper and effective support to our customers.


Job Requirements:
  • Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry
  • Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.
  • Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Excellent organizational skills
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native French, fluent in English and Dutch (preferred), any other European language would be a plus.
  • Ability to travel on occasion (25%) and valid EU driver's license preferred


#LI-EU

#LI-Remote

Operating Company:
Spark
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
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