job
Costa Rica, HerediaCosta Rica, Heredia

Straumann

Date de publication 29.04.2024

Education Support Representative (French speaking)

Position Summary
The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the education planners on assisting them on their education programs with a focus on French speaking customers in Canada. The Education Support Representative is also responsible for providing the technical support with customer service for our education offerings. This individual should be comfortable working in a fast-paced environment, be a team-oriented person with strong interpersonal and leadership skills, can multitask with have solid administrative and computer skills, and have a strong understanding of the dental industry.
The Education Support Representative reports to the Customer Service Manager.

Job Responsibilities
This position is responsible for, but not limited to, the following:

Front-line responsibility as a resource and for the technical involvement in delivering high quality continuing education programming for the Straumann organization including:
  • Coordinate with Education planners on assistance needed for programs both local and national.
  • Provide prompt and accurate responses to questions regarding SKiLL via email and telecommunication.
  • Serve as the primary point of contact for the education customer service phone queue, addressing inquiries and providing support as needed.
  • Supporting customers with guidance on how to setup customer accounts on education SKiLL platform and guiding them throughout the process.
  • Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information to callers.
  • Responsible for data input and processing of third-party customer information containing data needed to collect analytics and provide measurements and reporting.
  • Utilize Customer Management System (CRM) to look up customer numbers and validate information.
  • Create prospect numbers for attendees who do not have existing customer numbers, ensuring accurate record-keeping and seamless event registration processes.
Minimum Qualifications
  • Minimum of 1-2 years in a customer service or education support role.
  • Minimum of 1-2 years in a professional work environment preferred.
  • Bachelor's Degree preferred or equivalent work experience.
Required Knowledge and Skills:
  • English speaking mandatory
  • French speaking mandatory
  • Exceptional interpersonal and communication skills both verbal and written.
  • Time management and organizational skills
  • Detailed-oriented and ability to multitask.
  • Strong problem solving and customer service skills.
  • Ability work in a fast-paced team environment with multiple priorities
  • Ability to work cross functionally with all departments.
  • Advanced skills in MS Office; SAP and Cvent preferred.
  • A strong understanding of aspects of event planning and meeting management
  • A basic understanding of LEAN Office Management
Work Environment & Physical Demands
  • General office environment. High stress may occur at time, some travel required and ability to lift up to 25 pounds
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Costa Rica : Heredia
Travel Percentage: 0 - 10%
Requisition ID: 12683

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