Engagement Services Expert (French Speaker)

Job Description Summary
#LI-Hybrid

Location: Cairo, Egypt

Step into a role where your empathy, problem-solving mindset, and communication skills truly make a difference. As the first point of contact for employees, managers, and the P&O community, you'll be instrumental in shaping a positive customer experience. You'll proactively resolve queries, support transformation initiatives, and drive continuous improvement through data insights and knowledge sharing-all while being part of a collaborative team that values innovation and service excellence.

Job Description
Key Responsibilities

• Deliver rapid, accurate support for all P&O-related queries with empathy and professionalism
• Own end-to-end case management, serving as the first and final contact for customers
• Act as a consulting partner for P&O processes and system-related inquiries
• Enhance work instructions based on quality assurance findings and process updates
• Maintain and contribute to the Knowledge Repository for supported countries
• Monitor feedback and surveys to drive continuous improvement in customer satisfaction
• Support transformation and technology initiatives in collaboration with local P&O teams

Essential Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 2 years' experience in HR services or customer support roles within service-driven organizations
• Excellent verbal and written communication skills in French & Arabic; fluency in French is mandatory
• Familiarity with ticketing and case management systems for query resolution
• Ability to meet shift requirements aligned with supported country operations

Desirable Requirements

• Proficiency in Microsoft Office; advanced Excel skills are a strong advantage
• Ability to collaborate effectively across time zones and virtual environments

Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm