Irlande, DublinBrown Thomas and Company Limited
Date de publication 17.04.2023
1 a postulé
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French Connection, Sales Consultant, Part Time, Fixed Term
At French Connection, our mission is to offer a premium high street experience to all, ensuring the customer is at heart of everything we do.
KNOW THE ROLE:
French Connection Concession in our Arnotts store are currently looking for a sales advisor to join their team on a part- time basis. Responsibilities include:
- Ensure that customer service is your number one priority and always put the customer needs first.
- Consistently deliver a premium level of customer service to all customers.
- Use your product knowledge and your variety of selling techniques (i.e. fit, sizing, fabric content, ranges etc) to fulfil the customers needs.
- Meet individual, and store sales targets by maximising sales at every opportunity through y he use of ATV, link selling and add on opportunities.
- Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible
Commercial
- Have an awareness of store and company best sellers to increase sales opportunities.
- Read and have an awareness of the weekly Bulletin to improve business understanding.
- Maintain maximum stock availability through effective use of replenishment.
- Actively participate in, and support, company incentives and competitions to increase sales (i.e. Top Sellers Club).
- Have an awareness of competitor activity and feedback any suggestions to the management team accordingly.
People
- Welcome everyone entering the store with a friendly and warm open approach.
- Welcome new team members, ensuring they are welcomed and supported in your store.
- Act as a team player and identify when somebody in the team needs support.
- Remain calm, professional and focused, acting as a brand ambassador at all times.
- Remain open minded and responsive to the views of others, demonstrating active listening skills and using appropriate language.
- Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management (if required).
Operations
- Ensure the store is a safe working environment by adhering to company H&S guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.
- Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
KNOW WHAT WE'RE LOOKING FOR
- Strong leadership skills
- Customer service skills
- Passionate
- Ability to motivate others
KNOW HOW WE WORK
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, and communities and with each other.
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