Costa Rica, HerediaCosta Rica, Heredia

Equifax, Inc.

Date de publication 06.08.2023

3 a postulé

French & English Customer Service Representative

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, providing and selling the credit score and other similar products, also assist and educate the consumers about the policies, procedures, and information reported on the Equifax credit file and give the appropriate follow up to the member's investigations.

What you'll do
  • Process incoming calls, email, outbound calls, and fax requests (Follow-ups)
  • Manage sales over the phone and educate clients on their commercial credit files.
  • Handle requests and answer general questions.
  • Share resolution details with clients and the team. Provide feedback to the manager on the required process and program changes to ensure customer satisfaction.
  • Handle special projects as assigned.

What experience you need
  • English B2 and French B2 or superior.
  • Typing at least 25 wpm.
  • High School diploma

What could set you apart
  • Minimum of 1 year of experience in Contact Center/Customer Service/ Shared Service Center
  • Sales Experience.
  • Knowledge in AS400.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

Function - Customer Service

Full time

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