×

Signaler une annonce

Vous pouvez nous contacter si vous trouvez une annonce avec un contenu inapproprié ou si vous rencontrez un problème technique. La résolution de vos problèmes est notre priorité.

French Speaking Senior Customer Service Representative

Thermo Fisher Scientific
Thermo Fisher Scientific
Date de publication 21/09/2022
flag
Hongrie, Budapest
Soyez l'un des premiers à postuler

As a Senior Customer Service Representative you will be part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.

Your team provides internal support to Thermo Fisher stakeholders and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do?

  • Take ownership on order management process activities

  • Create tickets in C4S ticketing tool and place the installation order in SAP

  • Assign and schedule Engineers to the field if required

  • Monitor status of installation orders

  • Maintain and develop excellent relationship with different departments

  • Document and track all required information and daily data

  • Manage the process for escalated inquiries and complaints to resolution

  • Provide expertise, guidance and support to colleagues as necessary

  • Train team members in processes / systems if required

  • Contribute to the assessment of involved processes and related improvementin order to increase productivity

  • How will you get there?

  • 2+ years’ customer service experience in a multicultural environment is preferred

  • Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred

  • Fluency of the English Language both written and verbal is essential

  • B1 or B2 French language knowledge is required

  • Competent Microsoft Office user (Especially Excel and Outlook)

  • Strong written and verbal communication skills

  • Good problem-solving skill and result oriented attitude

  • Display attention to detail and accuracy in the workplace

  • Process improvement mindset

  • Good organizational skills and the ability to prioritize effectively

  • Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers

  • Experience with SAP, C4S preferred but not essential

  • Footer Citoyen de l'extérieur de l'UE / EEE / la Suisse ?

    Vous êtes invités à postuler ! – Assurez-vous simplement de pouvoir vivre et travailler au sein de l'Union européenne avant d'envoyer votre candidature

    Informations sur le poste



    Offres recommandées
    Signaler une annonce