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French Speaking Senior Customer Service Representative

Thermo Fisher Scientific
Thermo Fisher Scientific
Date de publication 21/09/2022
Hongrie, Budapest
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As a Senior Customer Service Representative you will be part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.

Your team provides internal support to Thermo Fisher stakeholders and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do?

  • Take ownership on order management process activities

  • Create tickets in C4S ticketing tool and place the installation order in SAP

  • Assign and schedule Engineers to the field if required

  • Monitor status of installation orders

  • Maintain and develop excellent relationship with different departments

  • Document and track all required information and daily data

  • Manage the process for escalated inquiries and complaints to resolution

  • Provide expertise, guidance and support to colleagues as necessary

  • Train team members in processes / systems if required

  • Contribute to the assessment of involved processes and related improvementin order to increase productivity

  • How will you get there?

  • 2+ years’ customer service experience in a multicultural environment is preferred

  • Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred

  • Fluency of the English Language both written and verbal is essential

  • B1 or B2 French language knowledge is required

  • Competent Microsoft Office user (Especially Excel and Outlook)

  • Strong written and verbal communication skills

  • Good problem-solving skill and result oriented attitude

  • Display attention to detail and accuracy in the workplace

  • Process improvement mindset

  • Good organizational skills and the ability to prioritize effectively

  • Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers

  • Experience with SAP, C4S preferred but not essential

  • Footer Citoyen de l'extérieur de l'UE / EEE / la Suisse ?

    Vous êtes invités à postuler ! – Assurez-vous simplement de pouvoir vivre et travailler au sein de l'Union européenne avant d'envoyer votre candidature

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