Date de publication 04.09.2023

31 a postulé

GUCCI Client Advisor EMEA Client Services (French Speaker)

Role Mission

Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Job Description

Key Responsibilities
  • Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
  • Provides information on the brand's history and recent updates, as well as on stores and products' details and stock availabilities
  • Assists clients in placing distant orders by phone
  • Supports clients in case of complaints and returns (in cooperation with our Back Office team)
  • Reaches team's KPIs and targets in terms of performance quality and business results
  • Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
  • Proactively contacts clients in order to develop his/her personal client book
  • Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements
  • Previous Client Service experience in Retail, Hospitality or e-Commerce
  • Fluent in French and English. Knowledge of Italian is a plus
  • Client-centric mindset, willing to provide excellent customer service
  • Business-orientated, committed to achieve individual and team sales targets
  • Digital oriented, able or willing to work with different IT tools
  • Team player with good communication and interpersonal skills
  • Empathetic and curious approach
  • Able to manage stress with calm and proactivity

Job Type
Fixed Term (Fixed Term)

Start Date

Full time

G Commerce Europe S.p.A.

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