HR Administration Senior Analyst with French

Req ID:487597

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

You can be our next colleague, as a:

HR Administration Senior Analyst with French

Your Role:

You will be responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centers. This involves updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.

Your Challenges:

• Receive service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and/or phone and processing these using the Case Management Tool and/or relevant HR systems;
• Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);
• Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;
• Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;
• Create or request supporting documents required in processing service requests;
• Support colleagues with validation of any data amendments, calculations and document checks to ensure a high-quality service delivery;
• Run standard and ad hoc reports on request for customers and other HR Operations stakeholders;
• Identify improvement opportunities and proactively suggest and/or support their implementation;
• Provide support and guidance to HR Systems users - including self-service tools, the Recruitment system, performance appraisals, etc.;
• Support customers and other HR Operations stakeholders by advising regarding standard processes and offer solutions and options to requests;
• Ensure that all services delivered meet general time and quality requirements as specified in department KPIs.

Your Qualifications

• Education: Bachelor's degree;
• Experience: 0-3 years' experience in a relevant position;
• Language: Proficiency in French and English;
• Technical skills: experience of SAP HR BW, Payroll related systems desired; Microsoft tools: Word, Excel, PowerPoint essential; SAP HR Connect/BW Reporting; CRM experience desirable;
• Personal skills: good customer service or HR knowledge, excellent time management and organizational ability, positive and proactive attitude, with resilience under pressure, excellent customer and interpersonal skills.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Job Type:Experienced