HR Services & Resolution Specialist with French (all genders)

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

You can work in a hybrid model in this role: 2 days from the office.

Your role:

As HR Services and Resolution Specialist you are responsible for maintaining HR data record in global and/or local HR systems, prepare HR documents such as contracts, addendums, and answer routine and complex questions and escalated customer service inquiries via email and phone (about HR policies and procedures, workforce administration) or routing inquiries to the appropriate resources when required. You follow, respect and use 4 eyes principle to ensure quality of processes data and documents, and you ensure information validity of employee population data and records and accuracy of data entry of HR information for all employees. You are responsible for updating procedures and work instructions when necessary to achieve optimal operational efficiency. You participate and support global and/or local HR projects and build partnerships with peers, HR Business Partners, and customers. You strive for improvement/optimization of processes within realm of responsibility and will focus of work time and results on delivery of very good quality services to the organization.

Who you are:

• 1-2+ years of experience in HR Shared Service Center and very good knowledge of systems and technology that support workforce administration
• Very good French & English knowledge
• Proactive and customer-focused attitude
• Analytical, problem solving and critical thinking skills
• Ability to organize time efficiently by prioritizing work and concentrating on key tasks
• Ability to communicate effectively across all levels of the organization

Your main benefits:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours, and a hybrid working model.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Privacy notice: Information on how we process your personal data can be found at: https://www.merckgroup.com/en/privacy-statement.html

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!