The Inside Sales Representative is responsible for providing account management/sales support to assigned customers consisting of medium-sized enterprise clients, small service providers and resellers of GTT services. The Inside Sales Representative will ensure accounts are retained, services renewed, and additional revenue opportunities are addressed by identifying opportunities to sell additional GTT services into the assigned client base, quoting, and obtaining orders for those services.
This role interacts with outside sales, sales support, order processing, sales engineering, marketing, and service Delivery
Duties and Responsibilities:Completes account planning that includes managing growth and retention activities for all clients within the assigned account base (including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience).Identifies, evaluates and secures orders in assigned accounts for: Opportunities to generate additional revenue through up-selling, proposals, and ongoing marketing promotions & expiring services and contracts.Facilitates customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.Monitors assigned account activities (e.g., Customer Alerts, trouble tickets, billing adjustments and collection reports) and follows up as necessary to research, facilitate, and ensure customer satisfaction.Actively develops a sales funnel through ongoing communications to assigned customers, utilizing including but not limited to phone calls and e-mail.Manages contractual obligations to ensure compliance is maintained with terms and conditions specified in contracts/Master Service AgreementsFormulates and presents solutions persuasively and effectively while linking benefits to the client’s business objectives and needs.Actively qualifies opportunities by understanding the customer’s business, buying process, requirements, and expectations.Responsible for producing new sales from current GTT customers via telephone and other methods. Must have a sense of urgency and respond to inquiries within established timeframes.Performs other duties as assigned.
Candidate requirements:At least 1-2 years of demonstrable sales experience in a telecoms, IT or related ecosystem.Strong written and verbal communication skills in French and English. Fluency in Spanish and/or Italian would be an advantage.A post graduate Degree in a technical / engineering / business related subject.Candidates located in, or willing to relocate to, Barcelona or Madrid.