Stefanini EMEA

Date de publication 12.02.2024

IT Operations Analyst with French

Job Description

In this role, with the aim of improving business efficiency and productivity, you will be responsible for the complete life cycle of a existing IT system, from analyzing existing arrangements to implementing systems and providing training. If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their problems, then you can take up this career with us!


  • Maintenance and support for IT Operations System (Manufacturing/Logistics/QA);
  • Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users' issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team);
  • Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.;
  • Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment;
  • Provide training and instruction manuals for new or upgraded system functionalities;
  • Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.

Job Requirements


  • A university degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset;
  • Working experience with MS SQL server and related services (e.g., SSRS);
  • Confirmed experience of using T-SQL syntax;
  • Good understanding of Service Management Processes (ITIL);
  • Experience in DELMIA Apriso will be an asset;
  • Understanding of manufacturing and logistics business processes;
  • Positive, can-do attitude and ability to work within a big cross-regional team;
  • Strong communication and analytical skills are essential;
  • Ability to cope with stress and workload;
  • Willingness to participate in an on-call support model;
  • Fluent French and English.

Soft skills
  • Strong ability to address business challenges and opportunities with customer focus;
  • Strong analytical thinking capabilities;
  • Creative approach to problem solving;
  • Excellent communication skills;
  • Good teamwork, flexibility and collaboration.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you need further information, just send us a message at [email protected] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.


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