Portugal, LisbonPortugal, Lisbon


Date de publication 22.02.2024

Junior Health & Safety Business Support - French Speaker (Functional Support L1)

Job Description:

Responsibilities - your mission

We are looking for HR support to join Airbus in our GBS. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.

Some of your main tasks and responsibilities will include:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or mail;
  • Logging call / email activity in central Ticketing system repository;
  • Manage help desk software or ticket system and maintain it up-to-date;
  • Perform basic remote functional Troubleshooting to identify easy Root Cause analysis;
  • Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version;
  • Research questions on available resources (FAQ manual);
  • Direct the customers to right available user guide/support when relevant;
  • Delegate any others topics to the second level support.

Requirements - our ideal candidate will have
  • Fluent level of English and French;
  • 1 to 3 years of experience;
  • Strong and ideally proven customer orientation mindset;
  • Knowledge on EHS (Environment, Health & Safety) regulations and compliance (plus);
  • Ability for structured working;
  • Strong team player with the ability to support and accompany change;
  • Capacity to improve, understand the big picture and end vision;
  • Spanish &/or German languages would be nice to have.

Benefits - what's in it for you
  • Diverse career opportunities within Airbus European core countries or in other regions around the world;
  • A hybrid working model, allowing you to combine onsite and offsite work;
  • A modern office, well connected to public transportation;
  • A motivated and fun crew to grow and build and shape the GBS together;
  • An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus Portugal SA

Employment Type:
Fixed term

Experience Level:

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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