Pologne, KatowicePologne, Katowice


Date de publication 08.05.2024

Logistics Shipment Planner - Senior Process Associate - French - Remote EU&EMEA

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Logistics Shipment Planner - Senior Process Associate - French - Remote EU&EMEA

Perform operational tasks within Logistic area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

• Planning, organization, coordination, consolidation of Shipments

• Ensure smooth delivery of goods

• Maintain and update records of shipments, including tracking numbers, delivery dates, and other relevant information

• Returns and Refusals Pickup planning, organization, coordination.

• Monitor and track shipments to ensure timely delivery

• Daily management of Carrier's Performance (using the tools, trackers offered by the company)

• Actively conducting performance calls and quarterly calls with carriers, and preparing data before each meeting (based on PBI, Scorecard etc.)

• Bonus malus monthly preparation, validation, execution

• Data gathering, performance issue identification and resolution

• Critical metric Monitoring and Root Cause Analysis to achieve business objectives

• Efficiently manage the execution of orders during crisis management

• Daily KPI's monitoring + take corrective actions

• Reports preparations

• Reports data analyses

• Maintaining excellent and effective communication among all stakeholders of process

• Developing and managing logistics plans and strategies (e.g. Tender's process)

• SOP creation, validation, update

• POD/ e-POD consultation

• Take care of the good for business continuity in every action

• act proactively to implement entrusted tasks and actively respond to emerging changes

• Take care and take responsibility for performing tasks in the process, observe the process and react when changes are needed, initiate, supervise, co- lead

• taking action independently and taking responsibility

• Additional costs claimed by carriers-regular validation

• Working via ERP & TMS systems like SAP, OTM, etc.

Qualifications we seek in you!
Minimum Qualifications / Skills
  • Experience in logistics would be an asset
  • Advanced MS Excel skills
  • Fluency (C1) in French - spoken and written
  • Fluency (C1) in English - spoken and written
  • Fluency in Polish will be an advantage
  • Strong analytical and technical skills required
  • Customer Service related experience

Preferred qualifications
  • Good interpersonal skills: communication, influencing
  • Strong analytical skills required
  • Creativity, passion and engagement
  • Team-working oriented
  • Energetic and pressure resistance
  • Customer service mindset
  • Operational computer skills (MS Office)

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, additional vacation days, biking policy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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