job
IrlandeIrlande

Yahoo

Date de publication 27.12.2023

18 a postulé

Multilingual Technical Support Agent (French Language)

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

About us:

Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love-from finance and sports to shopping, gaming, and news-with the trusted products, content, and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search, and media.

Our team focuses on many aspects of the customer experience, including the agents they contact, the support content they review on our help websites, and the products they purchase and use. We develop training for contact center agents around the world who provide support for account and billing issues, technical problems, sales, retention, and collections. We write and maintain support articles on help.yahoo.com, help.aol.com, and more. We analyze customer feedback and business metrics and use the data to drive customer service, sales, and product improvements.

What we're looking for:

On a typical day, you may find yourself: working with a multicultural team across several locations to provide top-class customer service. Support global partners on projects which deliver enhanced customer experiences, legal compliance, and business optimisation.

You are an ideal candidate for our team if you: are flexible, hardworking, and enjoy working in a collaborative, solutions-orientated environment.

Preferred requirements include:
  • Fluent in French and at least one of the following languages; German, Spanish, Italian, Portuguese.
  • 1 - 2 years experience in a customer-facing role.
  • Excellent technical skills with an aptitude for technical troubleshooting.
  • Strong written and verbal communication skills.
  • The ability to work as part of a global remote team.


Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements.

If you're curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.

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