Operation Support Lead with French

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role - Operate/ Support Lead

Location - Poland (Gdansk)

Working Mode - Hybrid

Language - French (Primary) & German (Secondary)

Skill - Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

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Responsibilities -

• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
• Work allocation and provide guidance to Operate team (technical / process etc.,)
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities
• Proficient in language French & German and good communication with the Business users
• Should have Good Team Management, Stakeholder, Reporting and leadership skills.
• Strong ITIL Knowledge and process implementation experience required.
• Disaster Recovery and Business continuity experience.
• Manage Weekly and Monthly Service review reporting to the customer and stakeholders.
• Risk Management & Escalation handling experience.
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
• Technical skills required include, but are not limited to the following: Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.
Mandatory Skills: ASP.NET.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.