Panel Support Advisor (French Speaking)

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Panel Support Advisor (French Speaking)

Location: Cairo, Egypt

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Role Description

Role purpose: to recruit, onboard and train new panellists!

You will support panellists on all their purchases, across categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in Cairo but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French.

This is a full time role (40 hours per week) which includes working up to two Saturdays per month depending on rotations, with those hours being part of your standard weekly total .

Key Tasks:

• Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.
• Onboarding (Training) new Panellists
• Responsible for replacement of Panellists when there are dropouts from the panel
• Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns
• Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
• Communicate importance of engagement and the need for active participation
• Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning - in particular with relation to recruitment and onboarding
• Communicate and be in touch with the Recruitment Project Manager daily
• Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest
• Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
• Checking first month scans and addressing quality concerns
• Training panellist on rewards program
• Face to Face In field recruitment when required
• Hand over panellist to permanent PME after payment of first rewards
• Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

Management of files:

• Data Integrity & Maintenance: Conduct daily checks on GPM/Qmob demographics, manage business rule performance (identifying and correcting failures), and handle General Data Protection Regulation (GDPR) acceptance/census management through file uploads and updates.
• Action Management & Communication: Manage actions via file uploads/updates in GPM/Qmob and screen-based communication within GPM, akin to mass messaging.
• Data Import & Validation: Manage import files (SSIS folders/GPM formats) and validate/import online leads, ensuring data accuracy and efficient processing.

Knowledge and skills needed for success:

• Experience with CATi / Helpdesk Team and Fieldwork
• Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM)
• Good interpersonal Skills
• Self motivated and can self-manage
• Ability to speak a vernacular language is a plus
• Professional proficiency in English & French
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• Ability to build and maintain strong relationships with key onshore stakeholders!

Reasonable Adjustments

Worldpanel by Numerator is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

#LI-HP1 #LI-Hybrid

Country

Egypt

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.