Inde, ChennaiInde, Chennai

A.P. Møller - Maersk A/S

Date de publication 13.09.2023

1 a postulé

Process Expert/Senior Process Expert/Specialist - French

Provides domain expertise to the functional

  • Candidate must be fluent in WRITTEN & ORAL FRENCH (Min reqm DELF B1 certification) alongside STRONG communication skills in ENGLISH
  • Role is CUSTOMER FACING and candidate is required to deliver excellent CUSTOMER EXPERIENCE by resolving queries timely via Email & Chat from customers on OTIF basis (On-time in-Full)
  • Candidate must demonstrate strong ANALYTICAL & CUSTOMER SERVICE MINDSET, CENTRICITY and demonstrates EMPATHY while communicating with customers
  • Candidate must have good INTERPERSONAL SKILLS, TEAM PLAYER MINDSET and can COLLABORATE with other internal stakeholders to resolve the customer's query.
  • Candidate must have STRONG PROFICIENCY in MSOffice applications (Excel, Outlook, Onedrive, Teams)
  • Prior experience in Customer service/Shipping & logistics/documentation/Live Chat/Transaction processing role will be an added advantage
  • Is an Individual Contributor role & reports directly into the Team Manager

Location : Chennai

Flex work (50% at Office and 50% WFH every week) and NO permanent WFH

Plus d'emplois en Inde


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