ua-flag
Inde, BangaloreInde, Bangalore

Société Générale

Date de publication 21.05.2023

Postuler

Process Officer - Incident & Problem Mgmt (French) - IT (Information Technology) - Bangalore, India

- Rich experience in ITIL domains specifically Incident and Problem Management processes
- Control of process steps, validation of technical and functional prerequisites
- Animation and participation in GTS & Clients meetings (Opcos, Steercos)
- Contribution to the evolution of the catalog of operations services with the operational teams of the departments
- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB)
- Make sure the team fully understands the requirements so that those are implemented correctly to avoid waste of time building wrong thing.
- Prioritizes roadmap and backlogs, creates acceptance criteria and answers the queries from team/stakeholders.
- Training of internal and external teams of the process via ITSM change management tools
- Detailed reporting of operations on GTS infrastructures
- Development of global activity monitoring dashboards and by Businesses

Profile required

Exp. Req: 12 to 15 Years (overall)

Relevant: 7-8 Years relevant experience as Product Manager or Process Owner.

French speaker

Hands on experience in driving major projects and initiatives.

Hands on experience in transitions of major tools & processes

Certificaitons in ITIL Intermediate, Expert level

Good team management & Stakeholder management skills

Ability to collaboratively work with skill team

Acting as escalation point for all customer / stakeholder queries.

Reporting, identifying gaps with good analytical skills.

Build strategy for identified gaps enabling smoother operation. Participate in project transitions. Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow

will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000ENX Entity: SG Global Solution Centre Starting date: immediate Publication date: 2023/05/22
Postuler
Postuler

Plus d'emplois en Inde

Découvrir tous les emplois
  1. job image
    Inde, BangaloreInde, Bangalore

    French Speaking - Customer Service Associate

  2. job image
    Inde, BangaloreInde, Bangalore

    Specialist Service Analyst-French Linguistics - IT (Information Technology) - Bangalore, India

  3. job image
    Inde, BangaloreInde, Bangalore

    Business Analyst - French - IT (Information Technology) - Bangalore, India

Item 1 of 9
Afficher tous les articles
  1. 8 raisons principales pour lesquelles vous n'avez pas obtenu le poste

    8 raisons principales pour lesquelles vous n'avez pas obtenu le poste

    Votre candidature n’a pas été retenue après un entretien ? C’est une partie inévitable de la recherche d'emploi. Ce n'est jamais une expérience agréable, et vous pouvez...

    Lire la suite
  2. 8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger

    8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger

    Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...

    Lire la suite
  3. 10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti

    10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti

    Il faut bien le reconnaître, déménager à l'étranger, où tout est nouveau, peut sembler être un véritable casse-tête. Vous êtes confronté à la complexité d'une nouvelle ville, d'un nouvel environnement de travail, à des habitudes alimentaires particulières, à une langue différente et, cerise sur le gâteau, à la tâche ardue de vous faire de nouveaux amis. Ajoutez à cela une pointe de timidité naturelle et d'introversion, et ce nouveau pays peut vous paraître quelque peu accablant.

    Lire la suite
Item 1 of 9

Cookies

Le site Workwide.fr utilise des cookies pour fonctionner de façon efficace. En poursuivant votre navigation sur ce site, vous acceptez leur utilisation.

Lisez plus