Product Operations Associate (Bilingual: English & French)Department: Global Analytics and Technology
Employment Type: Permanent - Full Time
Location: Togo
Reporting To: Product Manager
DescriptionJob Location: Togo / Nigeria
Workplace type: Hybrid
Bilingual: English and French
About the role:The Product Operations Associate works closely with the in-house tech team and other business stakeholders to help Sun King design, develop, and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems. This position reports to the Product Manager.
What you would be expected to do:- Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.
- Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
- Rolling out of new products/features/automations and resolving stakeholder queries/issues.
- Automate business processes using tools like Zapier/Google Scripts and other automation tools.
- Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.
- Create flow charts, mock screens, and PRDs for business requirements, user requirements, functional & non-functional requirements, and system requirements following the guidance of the Product Manager.
- Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.
You might be a strong candidate if you have/are:- 1+ years of experience in the product management domain with strong task prioritization skills.
- Good communication in both English and French, project management skills.
- Decent hands-on Excel and SQL experience.
- Detail-oriented and has a deep sense of ownership with accountability.
- Ability to quickly adapt and resolve conflicts in a multi-stakeholder scenario.
What Sun King offers:- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.