Senior Operations Executive-French Language(Level C1 Certified)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5
Country/Location: (Advant IT Park) Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed term contract until 31 March 2027
Closing Date: Thursday,12 February 2026 - 23:59 China Time (GMT +8)

Role Purpose & Accountabilities:
We are seeking a dedicated specialist to join our team at our Noida office, focusing on connecting with existing and potential customers interested in our teaching center courses in Paris. The ideal candidate will possess strong customer service skills and be fluent in French. Your primary responsibilities will include making calls and sending emails to inform customers about our courses, guiding them through the enrollment process, and reminding them of payment options and due dates.

In this role, you will engage with customers regarding outstanding debts, utilizing a prioritized list provided by the Country teams. You will explain the outstanding debt, send final invoices, follow up on unanswered calls, and report invalid phone numbers. Keeping accurate records of client conversations in Excel is essential, as is informing the Finance Team about payment agreements. You will also participate in online consultations, providing information about our teaching center products while meeting specific targets for calls and amounts recovered.

This position requires effective stakeholder management, adherence to governance and reporting standards, and compliance with organizational policies. If you are passionate about customer service and thrive in a fast-paced environment, we encourage you to apply.

Qualification
• Education: Graduate / bachelor's degree
• DALF CEFR level C1

Role specific knowledge and experience:
Essential:
• French CEF level C1, English B1
• Proactive approach with focus on problem analysis & resolution
Desirable:
• Distinction in English (in Graduation)
• Microsoft Excel Certification

Role specific skills
• Able to simultaneously manage tasks for multiple processes
• Ability to adapt quickly to different IT systems
• Be proficient with Microsoft office, especially excel and outlook
• Have good interpersonal and communication skills
• Motivated, self-starter who must be eager to learn and develop as the role expands

Benefits
• 21 days of annual leave per calendar year, subject to policy
• 14 days of public holidays per calendar year
• Group Mediclaim policy
• Gratuity, subject to prevailing country laws
• Free library membership
• Professional development - Ongoing learning and career growth opportunities to support your development.

Further Information
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India.
Workplace type: 100% onsite work in Noida office
Work Schedule: This is a on-site role with rotating shifts, including night shifts that align with French working hours. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]