Hongrie, BudapestHongrie, Budapest

BT Group

Date de publication 21.06.2023

1 a postulé

Senior Service Operations Engineer ( French + English)

Why this job matters

As a Service Desk Engineer you'll be supporting our French language clients with their immediate needs, with Voice and Data tech on both Avaya and Cisco. Please note- you must speak fluent French to be considered for the role.

What you'll be doing

Key responsibilities:
  • You will do technical support for enterprise customers using technical skills aquired on internal trainings.
  • You will support Voice and Data technology devices produced by Avaya and Cisco.
  • You will coordinate the resolution end-to-end between customer, supplier and resolver teams.
  • You will be involved in managing contractual obligations with suppliers.

Please note that this role requires the colleagues to work in shifts.

Required and desired skills:

Soft skills:
  • Ability to meet the customers' needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Good stress management skills in a fast-paced demanding field. is an advantage

Professional skills:

  • ITIL and Cisco troubleshooting experience is an advantage
  • Customer support experience is an advantage
  • Fresh graduates are welcome
  • Network experience OR French language skill is required

Please note that this role requires the colleagues to work in shifts.

Language skills:

  • English on a fluent level
  • French on a fluent level

The skills you'll need


Customer Service

Escalation Management

Continuous Improvement

Network Delivery

Vendor Management

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Event Management

Network Implementation

Requirements Management

Incident Management

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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