We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest. Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions (even after the pandemic situation)Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.
What we do:
The CXO IT (Customer Experience Operations) is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish, Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.
Your day to day responsibilities are:
As an English speaking IT Service Desk Specialist, you are responsible for providing first level support for incidents and requests for End Users on MAC, Windows or Google environments using a variety of Softwares and Standard Applications.
The range of support includes issues and assistance in Software package installation and configuration on a variety of type of Hardware laptops,
desktops, tablets, smart devices, printers, network infrastructure, etc.) up to Standard applications such Touchpoint, Webex, Google platform and so on.
As a qualified expert, you:
Provide first level support for software and hardware incidents and service requests for MAC,Windows and Google environments via multiple channels by telephone, email, chat, self service portal, ticketing application).
Give your best to represent the End Users’ needs and issues, escalate situations as required.
Keep users informed on the status of their request and guide for their best satisfaction and productivity.
What can you bring to our team:
We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.
Excellent troubleshooting, task prioritizing and problem solving skills.
Outstanding customer service, communication and interpersonal skills.
Excellent English and Polish language skills
Experience with Apple and Microsoft operating systems and devices, Google suite, Microsoft Office products, SAP, Sharepoint, corporate wired/wireless networks and video conferencing systems.
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, language allowance, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
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