Dennemeyer Group

Date de publication 13.07.2023

Software Support Specialist - with French

As part of Dennemeyer Software Solutions, you will join our Software Development team as a Software Support Specialist to handle internal and external requests related to our DIAMS software family, monitor our hosted client systems, and troubleshoot technology issues. You will be working closely with talented developers, architects and QA testers, business analysts and the support team.

You are passionate about technology and programming languages. You are creative and you like to learn. You like to participate in large scale software development activities creating an impact for thousands of active users around the globe.

If you recognize yourself in this description, then we look forward to your application.

Your tasks:
  • 1st and 2nd level support for our internally developed software
  • Trace and debug applications
  • Monitor and dispatching issues to our development team
  • Configure the software according to internal requirements
  • Setup or program custom reports
  • Create custom scripts using our self-developed scripting language
  • Perform database configurations via SQL
  • Guiding our colleagues and clients regarding our different software products
  • Learn the business of Intellectual Property

Your profile:
  • A bachelor's or master's degree in computer science, engineering or related field is an asset
  • 3 or more years of working experience or education in the field of IT, and service oriented working attitude
  • Good knowledge of SQL and great understanding of Windows server architecture
  • Good knowledge in Microsoft Server OS, Network technologies, Security
  • Experience in Visual Studio, Flex/C1 Report Design, XML, troubleshooting web applications and in the field of Intellectual Property are an asset
  • Prove a hands-on mentality and independent working style, be highly motivated to take up responsibility and to complete assignments in a timely manner
  • Customer Service experience and the ability to listen carefully and explain efficiently
  • Self-organized and a creative team player with excellent communication skills and a willingness to learn
  • Excellent time management, problem-solving skills and attention to detail
  • Fluency in English and French are mandatory; German knowledge is considered an asset.

What we offer:
  • A fantastic and amazingly talented team of technical and business people
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • A possibility to integrate a mature software company and gain experience in software development and all the interactions of different teams collaborating together to develop a product
  • A welcoming working atmosphere in which talent is nurtured
  • A highly competitive rewards and benefits package including private healthcare, meal tickets, Easter and Christmas bonus plan
  • Organize your lifestyle with flexible working hours
  • Intensive trainings delivered by our top specialists
  • Extra vacation days based on seniority in the company
  • The opportunity to build a long-term career in an exciting, international business environment

We are continuously aiming at developing our employees and the quality of services offered. We encourage our colleagues to bring their personal contribution to the business and prize their innovation. Dennemeyer offers a friendly working atmosphere in which sharing of ideas and respect are valued.

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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