Sr Customer Ops Specialist with French language - Maternity backfill

General Information

Req #

WD00069123

Career area:

Supply Chain

Country/Region:

Slovakia

State:

Bratislavský kraj

City:

Bratislava

Date:

Wednesday, July 24, 2024

Working time:

Full-time

Additional Locations:
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Sr. Customer Ops Specialist owns the communication with Commercial accounts and is responsible for all Order management aspects.

This person will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers - for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.

Responsibilities:

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner

You'll bring:

• English - Fluent oral and written
• French- at least A2/B1 level
• 3- 5 years experience in similar field/environment
• Proactive, independent and responsible approach
• Good communication, problem-solving, and organizational skills

What Lenovo can offer you:

• Opportunities for career development & growth
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• 3 sick days per year
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring

Base gross monthly salary from minimum 1850 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Slovakia

* Slovakia