Purpose of role - This section should be used to give a brief overview of the job
Provision of an excellent support service is critical to the achievement of KEYLOOP´S’s strategic plans for growth and profitability. The Support Analyst Level 3 will have expertise relating to a specified KEYLOOP´S product / module and will serve as a point of escalation within a customer support team, assisting colleagues in addressing customer enquiries and achieving successful call closure. Working as part of an assigned team providing support, you will assist colleagues in dealing with technical enquires and may deputise for the Team Leader in their absence.
This role requires someone who is a specialist in a specific KEYLOOP´S product or module. You have a background working in a technical, problem solving customer service environment, and have experience of investigating and identifying solutions to a range of situations. You have outstanding verbal and written communication skills, are resourceful and well organised, and are prepared to take responsibility for successful issue resolution. You have a passion and commitment to providing service excellence.
Key Duties & Responsibilities - Please add the most important duties and responsibilities. Ensure that each duty / responsibility can be linked to the operational and KEYLOOP´S strategy
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