Job Requisition ID #23WD68632
The Customer Technical Success @Autodeskis responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise customersoptimize their product investment and achieve measurable business outcomes. If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA.You will join the Customer Technical Success (CTS) group within Customer Success– a team that values professional development and rewards high performance.
Deliver technically driven presentations and lead discovery calls to uncover customer needs
Innovating, developingand delivering packaged service offerings to increase customer success and new product adoption
Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans
Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
Technical assistance and recommendations for Enterprise Customers based on data analytics
Taking a problem management approach, find opportunities for improvement initiatives
Experience in drafting water/pipe networks (gravity/pressure) in Civil 3D
Experience with large highway or rail projects
Experience with sophisticated data management tools such as Autodesk Vault or Bentley ProjectWise
5 Things That Describe You
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.
Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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