Technical Customer Success Manager - Modern Work & Security - French Speaker

Guidance (Text Only)

Job Posting Content
Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb - Role Library.

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Accessibility Guidance
- Use only the "Paste as Text" button in the text editor to transfer content, especially if using Microsoft Word, PPT, Outlook or OneNoteChange the Font Family to Calibri

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- Responsibilities -> Key responsibilities
- Qualifications -> Skills required
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Follow these suggestions for what to avoid in your job advertisement:
- Do not mention unannounced products, technologies or project codenames.
- Do not discuss future product milestones or roadmaps.
- Do not mention executive names.
- Do not use a team name unless well known to external audiences.
- Do not discuss internal company goals or business strategies.
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- Absolute security, safety, and privacy do not exist. Therefore, do not make any statements that express or imply absolute security, safety, and privacy.
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Responsibilities (Text Only)

- Customer Consumption-Increase customer consumption by delivering solutions that drive Modern Work Security incremental revenue, seat adds, and product usage. Mitigate customer churn by driving adoption of existing Modern Work Investments.
- Customer Technical Environment - Accelerate business value for customers/partners by developing an end-to-end customer consumption journey (e.g. technical, operational, organizational, and educational) that span IT teams, executives, and business units. Demonstrate verbally, in writing, and through live product demos how customers can capture value and envision their future with Microsoft's technology.
- Trusted Advisor - Empower customers in their Microsoft Modern Work Security adoption journey, being hands on with them to envision and define a secure strategy and architecture, and to implement security controls aligned with Microsoft 365 and Azure Security workloads while ensuring operational health.
- Thought Leadership - Land the end-to-end Modern Work and Security value proposition (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, focusing on M365 Business Premium, Teams Calling, Threat Protection, Identity + Access Management and Cloud Security. Share insights and best practices.
- Insightful Listening- Uncover new use cases for consumption opportunities and drive intent for consumption by actively engagement with BDM and TDM. Prepare insights for management to understand market trends and drive the right business solution outcomes.
- Meet or Exceed Business Targets-Deliver and maintain monthly and quarterly forecasts to meet or exceed revenue and seat-based consumption targets. Execute disciplined portfolio management and pipeline hygiene. Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives.

Qualifications (Text Only)

Required/Minimum Qualifications (RQs/MQs):
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Additional or Preferred Qualifications (PQs)
- Influence Stakeholders and Decision Makers - Map business scenarios to technical solutions. Create cases for customer change/adoption and translating value propositions & solutions into business outcomes.
- Learning and readiness - Ability to learn and retain knowledge about individual products and business solutions quickly and accurately.
- Breakdown complex info- Ability to assess customers' systems & processes and make practical recommendations that align with modern security practices and principles.

Technical
- Proven sales or customer success experience with technical pre-sales and/or technical consulting experience preferred
- Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following solutions:Modern Work Business Premium, Teams Phone, Threat protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security.

Fluency in French is essential

#SMCDSCAREER
#digitalsales

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